Privacy Policy

Overview

Grand Enterprises of Long Island, Inc., doing business as Grand Irrigation ("Grand Irrigation," "we," "us," or "our"), respects your privacy. This policy explains what information we collect, how we use and protect it, and the choices available to you.

Information we collect

We may collect information you provide to us, including:

• Your name, company name, telephone number, email address, billing address, and service address.
• Information about your irrigation system, requested work, appointments, annual service contracts, and service history.
• Invoices, payment status, transaction references, and related business records. Payment-card information may be handled directly by a payment processor and is not stored by Grand Irrigation unless expressly stated at collection.
• Communications with us, including customer-support requests, text-message content, and your SMS consent or opt-out status.
• Basic technical information generated when you use our website, such as browser, device, and access-log information.

How we use information

We use information to provide and administer irrigation services; schedule appointments; manage annual service contracts; prepare and deliver estimates and invoices; send service, account, and payment communications; respond to questions; maintain business records; improve and secure our systems; and comply with legal obligations.

Mobile messaging privacy

If you consent to SMS messages, Grand Irrigation may send recurring texts concerning appointment scheduling and reminders, service updates, annual service contracts, invoices, payment confirmations, and account notices. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing goods or services.

We do not sell or share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is used only to provide the Grand Irrigation services and communications described in this policy. Text STOP to opt out or HELP for help. See our SMS Terms and Conditions.

How information may be disclosed

We do not sell personal information. We may disclose information to service providers that help us operate our business, such as hosting, communications, accounting, and payment-processing providers. These providers may use information only to perform services for us and not for their own marketing. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction. The mobile-information restrictions above apply in every case.

Retention and security

We retain information for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission is completely secure.

Your choices

You may ask us to update your contact information or SMS preference. You may opt out of text messages at any time by replying STOP. Opting out of SMS does not prevent us from contacting you through other appropriate channels about your account or services.

Policy updates

We may update this policy from time to time. We will post the revised policy here and update its effective date.

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